Snowy mountain

We hope you are happy with the items you purchased at Hadas Peretz Ceramics, but if for some reason you are dissatisfied with your purchase, no worries!

You can return or replace any item, as long as it is unused, no damage has been caused to it and the label is still attached. Clients are responsible for return shipping charges.

How do you return an item? Send us an email at hagendas2012@gmail.com  with your order number, details of the item you wish to replace/return, and the reason. We will contact you within four business days and coordinate the replacement/return item. 

Please note: the returned items must be returned in the original package within which they were shipped. 

* Items can be returned within 14 business days from their delivery. If requested, we will fully refund your purchase and there will be no cancellation fees. The service is limited to one consecutive return. 

* Items purchased on sale can be returned within 7 business days from their delivery. There will be no refund option for items purchased on the sale. A customer can choose to exchange the items purchased on sale to a different size or design or to receive a store credit. Clients are responsible for any exchange shipping charges.

Your refund will be transferred within 14 days after the we receive your returned item, in accordance with the guidelines provided by credit card companies. The refund will be made under the same conditions in which the original transaction was committed (if paid in installments, the refund will also be made in installments).

Please note: 

* For PayPal purchases money reimbursement can only be made through the online store.

* We allow only one order return per customer for a full refund.

* Additional order return refund requests from the same customer are not allowed.

* Shipping costs are excluded from all refunds even if your order included free shipping.

For any further inquiries please contact us by email: hagendas2012@gmail.com

The items you purchased will be delivered to you within 21 business days. The delivery will be sent to the address you entered in your order. 

Please note:

For fast and efficient delivery, please enter the address at which you will be available during these times (home address/work, etc.).

* Make sure that the telephone number provided upon purchase is updated so that we can effectively coordinate the delivery time. 

* Hadas Peretz Ceramics works with external shipping companies and therefore takes no responsibility for delays associated with these companies.